The most frequently asked questions should be answered on the following pages.

1) DELIVERY
2) RETURNS
3) ABOUT CASHMERE
4) ABOUT PASHMINA
5) SECURE PAYMENTS
6) WHERE'S MY ORDER
7) HOW TO CONTACT US

1. If I order now, when will I receive my order?

(a) STOCK ITEMS
If you order before 12:45pm Central Time. Your order will be dispached on the same day (or the next working day if it is Saturday or Sunday)

If you order after 1pm Central Time your order will be dispacthed on the next working day. However if it is before 3pm you can pay a rush fee of £6 and we can still dispatch your order on the same working day.

(b) MADE TO ORDER ITEMS
Made to order items usually take 3 weeks for pashminas and 4-5 weeks for knitwear. Please see the 'Where's my Order' page for updates.

Please read the DELIVERY page for more information and options

You pay when you place the order.

2. Your prices are good, but how do I know if your products are any good?

We have been trading for 3 years. Many customer buy from us again and again.

PLEASE READ COMMENTS FROM OTHER CUSTOMERS. We are very proud of these. They should reasssure you about the quality.

We have our products tested for quality (click here to see our test certificates). We are part of Mypashmina.co.uk and have written this all over the certificates so that no-one else trys to use them. We have not found any other website that shows their test certificates.

Also, as we are confident that you will be happy with your purchase we have a no hassle returns policy,so if you are not happy send it back for a full no hassel refund.

3. How do I know the colors are correct?

It is tricky to photograph fabrics and display the colors correctly. They look correct on this computer, but may look slightly different on your computer.

Firstly, remember our no hassle returns policy, so if the color is not quite as expected you can return your pashmina or cashmere sweater and change if for a different one.

Secondly if you would rather see samples of the fabric dyed in the colors that we stock, then you can borrow a swatch book. You will have to pay a small deposit which we will refund when we get the swatch book back. (We used to just lend them , but too many people wouldn't return them , and some people really took the biscuit!)

We have carefully chose the most up to date colors, and if you read our customer comments you will see how happy other customers are.

4. Your shopping cart doesn't seem to work, what do I do?

Please don't give up, all you need to do is phone us on (414)-455-0595. It's a freephone number. You can place your order over the phone.

You can also email us at service@cashmerevalley.com .

If we don't know about any problems with the website we can not fix them and some people will miss out on a really good deal.

5. Can I wash my pashmina / cashmere knitwear?

Yes, it is not essential that you dry clean your purchase, although it is the safest method.

You can hand wash your pashmina / cashmere knitwear in warm water with either a specialised cashmere detergent or a mild fabric conditioner.

It is important that you lay the item flat to dry.

If you have a clever washing machine you can even wash it on the gentlest cycle, i.e. 50F, and slow, but it is your risk.

6. Who are you and how do I know you are genuine?

Yes I know we offer almost unbeleivably good deals, but we are for real. We have been trading in the UK for about 3 years. Just this year we have established a new stock in Milwaukee (WI), so that we can deliver to our customers faster.

The home phone number of Paul & Caroline (the owners of CashmereValley) is +44 1223 528180.

We use Paypal and Worldpay as payment processors. Both offer the customer much more protection than they offer the vendor . This should give you confidence. See the Secure Payments page for more information.

Our company started when Paul spent 6 months in Nepal. He was amazed by the quality of the cashmere and the skill of the manufacturers. Now we have our own production facilities in Kathmandu.

Our business has grown due to recommendations. Please see out customer comments. We are very proud of these.

7. Do you gift wrap?

Not at the moment. Sorry. We are designing new gift wrapping in Nepal that will be made from Eco-friendly and very nice Lokta paper. This should be an option by the middle of December.